How to Order & FAQs

Step by step on the order process & frequent asked questions

1. Inquiry

Send us your inquiry with clear requirements of your needs.

 

Our customer care staff will guide you through all the process.

How can I send an inquiry?

You can reach us via email at info@mekong-nto.com or call us +84 (0) 243 717 0957.

2. Design

We will need the logos & detailed inquiry from your side, and our design team will work on a personalized proposal.

Once your design is finished, we will send you the first proposal together with the quotation. We will work together until we finalized the last details.

Our design services to develop your outfits are free of charge.

How many logos can I have in my design?

Our strength lies in sublimation. Think of a blank canvas for any of our garments. You can put as many logos as you want, a high resolution picture… anything you can think of.

Can I request for a specific color?

Based on digital printing, we can print any color you like.

For garments made on dyed fabric, special colors are subject to a minimum order.

Can I provide my own design?

Yes, of course. You can send us your design and we will work with that.

3. Order

Once the final design is done, you will be able to place your order.

We will need a down payment before we produce & deliver your outfits.

We highly recommend you to review our sizing guides. We provide fully customized and personalized outfits in the size range of 7XS up to 5XL upwards from 1 unit.

Upon request, we can send you a quick sample.

What is the minimum quantity amount I can order?

The minimum quantity amount is 1 unit.

Can I order mixed sizes?

Sure, no problem. From 7XS to 5XL, it's up to you.

Do you provide us with a sample?

Renders printed on fabric are free of charge. Physical ready-made samples are chargeable.

What payment do you accept?

We accept cash, bank transfer and PayPal.

4. Delivery

After the order confirmation and once the deposit payment is done, we will start the production of your order.

 

Production generally takes around 3 to 4 weeks. Orders over 200 units however take 4 to 5 weeks.

How much is delivery?

Delivery is free within Vietnam.

Outside Vietnam delivery costs depend on the quantity and destination. We’ll provide a quotation in every order.

Is delivery time guaranteed?

We will confirm delivery date at time of deposit payment.

What is the usual delivery time?

3 to 4 weeks production time after order confirmation and down payment received.

For orders over 200 units 4 to 5 weeks.

Send your inquiry

Reach us via email at info@mekong-nto.com or call us +84 (0) 243 717 0957.